Frequently Asked Questions

Everything you need to know about shopping with Kiji Retail.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and tracking information is emailed as soon as your package departs our warehouse.

What is your return policy?

Kiji Retail offers a 30-day return policy for most unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I track my order status?

Once your order is shipped, you will receive an email containing a tracking number and a link to our carrier's website. You can also view your order history and status by logging into your Kiji Retail account.

Do you offer international shipping?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

Are the products on Kiji Retail authentic?

Absolutely. We source all our inventory directly from authorized distributors and manufacturers to ensure that every product you receive is 100% authentic and of the highest quality.